Case Study


My partner and I purchased our first home earlier in the year and, as is the case with most buyers in the current market, we stretched ourselves to get our foot in the door. We additionally wanted to undertake some improvements before moving into the property and felt leasing the home short-term would be prudent to help us save some extra cash. 

The rental process with the property management team at Harcourts Packham was seamless. To allay our concerns about the property being vacant while searching for a tenant, the team suggested advertising the house for rent a week prior to our settlement date, with the first inspection scheduled for the evening we received keys. In the lead up to the inspection, they kept us informed with all enquiry coming through, general market feedback, and shortlisted tenants based on their references and compatibility with our requirements. Having heard our fair share of landlord horror stories, we were conscious of finding the ‘right fit’ tenant who would look after our home as if it were their own. By the end of the inspection, we had locked down a fantastic tenant with a competitive rental income above the advertised price, which is testament to the thorough processes the team ran. 

A real highlight has been the landlord portal which has provided visibility across the maintenance of our property and the associated ingoings and outgoings. Not only could we access comprehensive inspection reports with photos of the property, but we could track our income, view any outgoing expenses, and receive updates as to the progress of any maintenance requests. 

The communication from the team has been excellent, and it has been really helpful having someone to manage the end-to-end process and support with things like sourcing quotes and liaising with contractors. Their advice and guidance has been really valuable in helping us navigate this process for the first time.

A really positive experience and I have no hesitations in recommending the property management team at Harcourts Packham for your investment needs.

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